![]() I once again contacted an Amazon Specialist who looked into the issue and did inform that the Company was indeed out of business. It was at that point that I learned that General International was out of business in Canada and other owners were having a difficult time with warranty, Parts and service issues. The saw was sent to me and was on its way. I then re ordered another saw but due to the fact that they were out of stock I had to order the Larger and more costly saw. ![]() They finally came late and left with the damaged item. ( Call Centres!) I finally managed to contact a Specialist who gave me an instant refund and assured me that if I called the Courier with a Return Tracking number that they would come to my home to pick up and return the package. However recent Gastric surgery did not allow me to return the saw and I required a home pickup which was not allowed according to the Customer Reps. ![]() I contacted Amazon.ca several times and spoke to approximately 12 different Customer agents who all had different information and insisted that I had to return the damaged Unit to the Courier outlet in my area. The locking mechanism for the Tilting Head was laying in the bottom of the box broken as well. The saw was not firmly bolted down to the Plywood base and the Air Nozzle was broken off the unit. Recently I purchased a Scroll Saw from Amazon.ca and Manufactured by General International Based in the States with a Canadian Branch that was situated in Montreal ( Its out of Business) The first saw came to me pretty damaged. ![]()
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